Management of stores and his influence in the time of the process of attention to the client in the distributor American Service Peruvian S.A.C.

Abstract

The present study has as aim to carry out a management of store in the distributor American Service Peruvian S.A.C., distributor dedicated exclusively in the sale of oils and lubricants, to reduce the time of the process of the service to the client. The distributor does not possess a management of stores generating delays in the delivery of the product, harming the service of attention to the client. The type of study is applied, pre-experimentally. A fishbone diagram (Ishikawa diagram) was elaborated, identifying the reasons that cause the problems of the distributor. A classification ABC of the inventory was carried out, during the period of 7 months, to determine that the lubricants HC POWER-D 15W40 and the HP MOTOR OIL 20W50 products of class-A represented 74.22 % of the investment. By means of a model of a simple mobile average, the demand for the following month of both products of class-A was predicted. This predicted demand is: 1166.67 and 296.67 gallons respectively; then the amount to be ordered was established through a model of economic lot, which showed a number of 97.941782 gallons of 15w40 and 47.538426 gallons of 20w50 with an amount of 12 and 6 orders a month respectively. As a conclusion we can say that thanks to the analysis of classification ABC, and to the model of economic lot the time of service to the client could be reduced from 20.76 to 11.24 hours.