Organizational climate, burnout syndrome and coping among workers from an oncological hospitalat Arequipa

Abstract

The aim of this article is to show the results of a research in an organizational climate, burnout syndrome and coping styles had been correlated in a simple of workers from Hospital Regional de Enfermedades Neoplásicas de Arequipa. In order to, we use three instruments: Organizational Climate Questionnaire, Maslach Burnout Inventory and Coping Behavior Before Stress Situations Questionnaire. They were tested 93 workersfrom the hospital (67.7% female y 32.3% male) aged between 19 and 62 years old, with a medium age of 34 years. Administrative workers make up 57% of de sample and the remaining 43% consists of health personnel. Three instruments were used: Organizational Climate Questionnaire, ther Maslach Burnout Inventory and the Coping Behaviors Questionnaire Stress Situations. The results show that there are optimal organizational climate and low levels of burnout syndrome in the vast majority of workers. However, the recognition and salary were less satisfactory aspects. No significant relationships were found between organizational climate and burnout, but between organizational climate and active coping style, which was the most predominant. In addition, active coping was related to age, sex, marital status, number of children and type of work performed (p <.05).