Factors that limit e-payments adoption by micro and small enterprises in Tumbes, Peru
DOI:
https://doi.org/10.18050/revucvhacer.v12n3a10Keywords:
Electronic payments, E-commerce culture, Security, MSEsAbstract
The purpose of this study is to determine the factors that significantly limit the adoption of e-payments by micro and small businesses in Tumbes city, Peru. As main factors presented in this study we had IT infrastructure, security, e-commerce culture, and entrepreneur characteristics, this study describes the results found through a dichotomous survey applied in person and online to fifty-one micro and small business owners from different commercial sectors, located in Tumbes. The findings of the study confirmed that, in Tumbes, there is a high percentage of MSEs that do not have the necessary tools to accept digital payments, although there is an intention in the use, the preference for physical money is greater, this study also reveals the lack of knowledge about the importance and benefits that the use of digital payments can have. The challenges associated with
the implementation of digital payments include the qualitative characteristics of the owners and the limited knowledge and lack of digital culture for the implementation of new technological tools.
Keywords: electronic payments, e-commerce culture, security, MSEs.
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