Quality of Health Care and Patient Satisfaction in the Magnetic Resonance Service of the Hospital de Alta Complejidad, Trujillo - 2015

Abstract

The general objective of the present study was to determine the influence of the quality of care provided by the health professional on the satisfaction of patients who come to the Magnetic Resonance service of the Hospital de Alta Complejidad Virgen de la Puerta in Trujillo, September – October, 2015. The study was carried out using a non-experimental quantitative, cross-sectional, correlational descriptive design, in which a population of 535 patients over 18 years of age was analyzed during the period from September to October 2015, with a sample of 224 patients with a confidence level of 95% and a sampling error of 5%. Among the main conclusions, it is possible to mention that the degree of relationship between the satisfaction of the patient who goes to the Magnetic Resonance service and the Reliability dimension has been established, determining that there is a high statistical correlation (0.728). The degree of relationship between patient satisfaction and the sensitivity dimension has been found to have a high statistical correlation (0.763). The degree of relationship between patient satisfaction and the tangibility dimension has been determined to be highly statistically correlated (0.743). The degree of relationship between patient satisfaction and safety dimension has been determined to be highly statistically correlated (0.774). The degree of correlation between the satisfaction of the patient who attends the Magnetic Resonance service with the empathy dimension has been determined that there is a high statistical correlation (0.818). As a general conclusion, it has been determined that the quality of care provided by the health professional influences the satisfaction of patients who come to the Magnetic Resonance service of the Hospital de Alta Complejidad Virgen de la Puerta in Trujillo, September - October 2015. This is statistically corroborated by the correlation coefficient of 0.878, which indicates that there is a high correlation between the variables.