Management of directors and quality of educational service in a school parish of the Callao region

Authors

DOI:

https://doi.org/10.18050/psiquemag.v11i1.2754

Keywords:

Management of executives, Quality of educational service, Executive leadership, Strategic planning, Management evaluation

Abstract

The present work was oriented to investigate about the existing nexus between the management of the directors of a parochial school in the Callao region and the quality of service provided to the educational community. A quantitative, cross-sectional, correlational study was carried out. For data collection, two questionnaires were prepared (one per variable), with Likert-type responses. The sample was made up of 150 students, 62 teachers, 23 administrators and 90 parents. The contrast was made by means of Pearson's correlation coefficient, which yielded a value of 0.897, which corresponded to a high positive correlation. The values for the managerial leadership dimensions were 0.863; for the strategic planning dimension it was 0.825; while for the management evaluation dimension 0.857 was obtained and for the institutional coexistence dimension 0.804. It was concluded that a direct and strong correlative correlation did occur between the management of the governing body and the quality of the educational service. More detailed aspects are suggested for future research in this regard.

References

Aziz, H. y Abdolghader, F. (2018). Investigation of international students quality on educational services. Journal of Humanities Insights, 2(2), 118-123. doi: 10.22034/jhi.2018.70842

Bolívar, A.; López-Yáñez, J. y Murillo, F.J. (2013). Liderazgo en las instituciones educativas. Una revisión de líneas de investigación. Revista Fuentes, (14), 15-60. https://bit.ly/347punQ

Bush, T., y Glover, D. (2014). School leadership models: What do we know? School Leadership & Management, 34(5), 553-571. https://doi.org/10.1080/13632434.2014.928680

Cardona, A. J. (1994). Metodología innovadora de evaluación de centros educativos. Sanz y Torres S.L.

Connolly, M., James, C., y Fertig, M. (2019). The difference between educational management and educational leadership and the importance of educational responsibility. Educational Management Administration & Leadership, 47(4), 504-519.

Gento-Palacios, S. (2013). Relevancia del liderazgo de la dirección para la calidad de la institución educativa. Participación educativa, 2(2), 37-50. https://bit.ly/3kNPAlP

Gulosino, C., y Miron, G. (2017). Evaluating the locational attributes of education management organizations (EMOs). Journal of School Choice, 11(3), 357-398. https://doi.org/10.1080/15582159.2017.1302265

Gumus, S., Bellibas, M. S., Esen, M., y Gumus, E. (2016). A systematic review of studies on leadership models in educational research from 1980 to 2014. Educational Management Administration & Leadership, 46(1), 25–48. doi:10.1177/1741143216659296

Hallinger, P., y Kovačević, J. (2019). A Bibliometric Review of Research on Educational Administration: Science Mapping the Literature, 1960 to 2018. Review of Educational Research, 20(10), 1-35. doi: 10.3102/0034654319830380

Hawkins, M., y James, C. (2017). Developing a perspective on schools as complex, evolving, loosely linking systems. Educational Management Administration & Leadership, 46(5), 729-748. doi:10.1177/1741143217711192

Hernández, R. y Mendoza, C. (2018). Metodología de la Investigación. Las rutas cuantitativa, cualitativa y mixta. McGraw-Hill Interamericana Editores, S.A. de C.V.

Kaparou, M., y Bush, T. (2015). Instructional leadership in centralised systems: evidence from Greek high-performing secondary schools. School Leadership & Management, 35(3), 321-345.

López-Cobo, I. & González-López, I. (2011) Aproximación a los factores de mejora de la eficacia escolar derivados del programa. Revista de Currículum y Formación de Profesorado, 15(3), 345-361. https://bit.ly/2E7O4Km

Marambio-Carrasco, C. (2018). Experiencia de gestión educativa escolar. Una acción dinámica para la transformación cultural. Educar, 54(1), 205-226. https://bit.ly/3kRTgTC

Martínez-Vélez, F. (2015). Evaluación de la gestión administrativa y su influencia en la calidad educativa del Colegio Militar Nº 10 “Abdon Calderón” a nivel de bachillerato en periodo lectivo 2013- 2014. [Tesis de maestría, Universidad Nacional Mayor de San Marcos. Perú]. Repositorio Institucional https://hdl.handle.net/20.500.12672/4210

Nabokov, V. I., Mingalev, V. D., Pustuyev, A. L., Sharapova, V. M., Grytsova, O. A., Rubayeva, O. D., & Razorvin, I. V. (2018). Marketing information analysis on educational service quality in terms of innovative activity. The Turkish Online Journal of Design Art and Communication, 8(1), 31-38. doi: 10.7456/1080MSE/104

Papke-Shields, K. E. y Boyer-Wright, K. M. (2017). Strategic planning characteristics applied to project management. International Journal of Project Management, 35(2), 169-179. https://doi.org/10.1016/j.ijproman.2016.10.015

Raelin, J. A. (2014). Imagine there are no leaders: Reframing leadership as collaborative agency. Leadership, 12(2), 131-158. https://doi.org/10.1177/1742715014558076

Robinson, V. M., Lloyd, C. A. y Rowe, K. J. (2014). The impact of leadership on student outcomes: An analysis of the differential effects of leadership types. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 12(4e), 13-40. https://bit.ly/2E6svtB

Rakhimovich, T. J. (2020). The effective use of state-private partnership in improving the quality of educational services. Вестник науки и образования, 6 (84), 9-11. https://bit.ly/3kNkBGw

Salas-Bustos, J. C. y Lucín-Arboleda, R. J. (2013). Evaluación de la calidad del servicio educativo para determinar el nivel de la deserción estudiantil en la Unidad Educativa" Capitán Pedro Oscar Salas Bajaña" [tesis de maestría, Universidad Católica de Santiago de Guayaquil. Ecuador]. Repositorio institucional http://repositorio.ucsg.edu.ec/handle/3317/2421

Vaganova, O. I., Kamenez, N. V., Sergeevna, V. I., Vovk, E. V., Smirnova, Z. V. y Maseleno, A. (2018). Possibilities of information technologies to increase quality of educational services in Russia. International Journal of Engineering & Technology, 7(4) (2018) 4096-4102. doi: 10.14419/ijet. v7i4.18637

Vega-Gutiérrez, L. V. (2020). Gestión educativa y su relación con el desempeño docente. Ciencia y Educación, 1(2), 18-28. https://bit.ly/3ascE4P

Published

2021-08-01

How to Cite

Cruz Cárdenas, C. A., & Aguirre Arotoma , J. (2021). Management of directors and quality of educational service in a school parish of the Callao region. PsiqueMag, 11(1), 9–17. https://doi.org/10.18050/psiquemag.v11i1.2754

Issue

Section

Research Articles