Application of queuing theory to reduce the waiting time of patients in the outpatient department of the Regional Hospital Eleazar Guzman Barron

Abstract

This research was conducted with the aim of reducing the waiting time for patients in the outpatient department of the Regional Hospital EGB by applying queuing theory. Applicative methodology was pre - experimental design, with a population of all waiting times for patients, and a sample of timeouts on the 3rd two months of this year. Data were collected registration forms from admission to exit the patient through observation, where it was determined that the current timeout outpatient is 135 minutes, in which 49 minutes was for admission having two employees and 86 minutes to clinics with only one doctor for each specialty, then applying queuing theory was established that the average arrival rate and the average speed of operation are 15 and 8 patients / hour (admission), 7 and 4 patients / hour (offices), these data were processed in the QM for Windows software where it was determined that the expected end time outpatient is 4:51 minutes, with admissions 0:51 minutes with only 4 workers having a cost of S/.54.44, while in clinics with 3 doctors waiting for each specialty will be 4 minutes and the cost is S/.166.40 (rheumatology and urology) and S/.154.49 (endocrinology). Also the rate of decline in the outpatient service is 97% achieving provide better service in the shortest time possible.