SHIGUAY RIVAS, J. L. .; GUTIÉRREZ PESANTES, E. . Quality management to increase the satisfaction level of users of the external department of a hospital. INGnosis, [S. l.], v. 4, n. 2, p. 149–158, 2018. DOI: 10.18050/ingnosis.v4i2.2071. Disponível em: https://revistas.ucv.edu.pe/index.php/ingnosis/article/view/1465. Acesso em: 22 jul. 2024.